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The Future of Recruiting Might Not Have Any Recruiters

The Future of Recruiting Might Not Have Any Recruiters

The past few months have been challenging for the staffing industry. LinkedIn has just announced its first layoff as companies reduce their Recruiter seat licenses, ATS vendors are reducing their teams and scaling back, HR tech vendors are cutting costs and rethinking their futures, live recruiting and sourcing conferences have been put on hold and staffing firms and RPOs are scrambling for more business as their PPE loans run dry.

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Posted in: Passive Candidate Recruiting, Performance-based Interview

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How Recruiters Can Drive Diversity Efforts

How Recruiters Can Drive Diversity Efforts

The entire recruiting and staffing industry has been upended in the past few months. Live recruiting events and conferences have been canceled. Some recruiting teams are scaling back or putting projects on hold, while others are focusing on reskilling or redeploying teammates to other business priorities. On top of this, we’re also seeing a trend towards a hiring manager do-it-yourself model that basically bypasses the recruiter and sourcer entirely. However, we are seeing one big area of opportunity: Recruiters who are true value-added partners to their hiring managers by sourcing, recruiting, and closing outstanding talent — especially diverse talent. These recruiters are in high-demand and this demand is increasing. But being successful in this new opportunity requires a different set of skills and competencies. By benchmarking best practices, we’ve been able to capture these skills in our new “Recruiter of the Future” competency model. Download it here and be sure to sign up for our ongoing series of webcasts. (The next one is July 29, 2020, but if you can’t make it, you’ll still be able to find the recording.) The metric of success in this competency model isn’t jobs filled on time and at the lowest cost, but quality of hire and job satisfaction on the candidate’s first-year anniversary date, not their start date. We refer to this idea as “Win-Win Hiring.” A successful Win-Win Hiring outcome occurs after one year when the hiring manager fully agrees the new hire is an outstanding performer and the new employee is

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Posted in: Controlling Bias, Diversity Hiring

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4 Clues That You’re About to Make a Bad-Hiring Decision

4 Clues That You’re About to Make a Bad-Hiring Decision

The cost of your company’s bad hiring decisions can be staggering. To calculate this cost, I tell my clients to add the first-year turnover rate to the percentage of people who the company wouldn’t rehire. This number is your company’s Bad Hiring Rate (BHR). Next, I ask them to multiply the BHR with the total increase in payroll for new hires to calculate the cost of bad hiring decisions at your company.

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Posted in: Performance-based Interview, Talent Strategy

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Advice from Sherlock Holmes On How to Assess Technical and Team Skills

Advice from Sherlock Holmes On How to Assess Technical and Team Skills

Last week on my “Almost Daily Recruiting Show” one caller suggested competency-based interviewing was the solution to all interviewing problems. I begged to differ. I contended that competency or behavioral interviewing wasn’t effective unless it was tied to a good understanding of the performance objectives of the job and the underlying environment. The point made was that just about everyone can give examples of when they used a competency like results-oriented, effective communication skills or strong collaboration ability, but if these aren’t directly related to the actual requirements of the job itself, a proper assessment is not possible.

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Posted in: Passive Candidate Recruiting, Talent Strategy

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The Two Questions You Must Ask to Ensure a Win-Win Hiring Outcome

The Two Questions You Must Ask to Ensure a Win-Win Hiring Outcome

A Win-Win Hiring outcome means the hiring manager and the new hire both agree it was the right decision one year into the job. While defining hiring success at the one year anniversary date rather than the start date is a worthy goal, it requires some significant process reengineering efforts to achieve it on a consistent basis. The first is recognizing what works and what doesn’t and then asking two critical questions during the interview.

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Posted in: Performance-based Interview, Talent Strategy

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How Job Seekers Can Create Win-Win Hiring Outcomes

How Job Seekers Can Create Win-Win Hiring Outcomes

If a candidate accepts an offer largely based on the title, compensation and location, a Win-Win Hiring outcome is unlikely. Win-Win Hiring means the hiring manager is happy with the person’s performance on the one-year anniversary date and the new employee still finds the job motivating and satisfying. Achieving this positive outcome requires a lot of effort before, during and after the interview by everyone involved, especially the job seeker.

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Posted in: Quality of Hire, Talent Strategy

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Use This 3-step Win-Win Hiring Program to Ensure You Land the Right Candidate

Use This 3-step Win-Win Hiring Program to Ensure You Land the Right Candidate

In part 1 of this series, I suggested that in order to increase interviewing accuracy beyond the 65% standard of behavioral interviewing, you needed to first ask this question when opening up a new job requisition

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Posted in: Passive Candidate Recruiting, Performance-based Interview, Quality of Hire, Rethinking the Job Description, Talent Strategy

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5 Interview Prep Tips to Help Ensure Your Good Candidates Aren’t Being Excluded for Bad Reasons

5 Interview Prep Tips to Help Ensure Your Good Candidates Aren’t Being Excluded for Bad Reasons

While writing my book, The Essential Guide for Hiring & Getting Hired, I found it challenging to write the section about “Getting Hired” since my target audience was primarily hiring managers, interviewers, and recruiters. But I felt the “Getting Hired” part was important to add in order to give job seekers a chance to take control of the interview whenever they felt they weren’t being fairly assessed.

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Posted in: Quality of Hire, Recruiting & Closing, Talent Strategy

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Why Identifying Performance Objectives Is the Most Important Step to Hiring Top Talent

Why Identifying Performance Objectives Is the Most Important Step to Hiring Top Talent

In their landmark study — First, Break All the Rules: What the World’s Greatest Managers Do Differently — Gallup introduced their Q12 employee engagement survey. The Q12 describes in priority order what the best managers do and need to do to create high performing teams. Number one on the list? “Clarify Expectations Up Front.” Whether you’re a sourcer, recruiter, interviewer, or hiring manager, one way you can live up to this value of providing clear expectations from the get-go is to take the time to fully understand the job you’re trying to fill. And you can start this process before you even write a job description by creating a list of performance objectives for the role. I’ve been doing this throughout my 40+ year career as a recruiter and trainer, including in my very first search project for a plant manager many years ago. In that case, I walked the factory floor and identified the six things a potential hire would need to fix over their first 6-12 months, in order to be considered successful. Here’s how you can clarify expectations for your candidates, plus some examples of how to identify successful performance objectives for the jobs you’re looking to fill: Identify critical performance objectives before writing your job description More recently, in fact just two weeks ago, I worked with a Board consisting of investors and founders for a $150 million food manufacturer who were getting ready to hire a new CEO. After a few hours of wrangling, we

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Posted in: Performance-based Interview

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How to Calculate the Cost of Bad Hiring Decisions — and Avoid Them in the Future

How to Calculate the Cost of Bad Hiring Decisions — and Avoid Them in the Future

While inquiring about the status of a hiring manager interview training proposal, a client told me she would get back to me as soon as they got their budget approved for next year. As part of our discussion, I asked how much they included in their budget for bad hires.

My client’s answer was that she hadn’t given this much thought, but she was intrigued by the idea. She also asked how she could figure out the cost of bad hires since it was an obvious and recurring cost, but one that was hard to put a number to. Some of the cost was taken by the legal department, but most of it was in lost performance and hard to even begin to calculate.

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Posted in: Passive Candidate Recruiting, Quality of Hire

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Dump Your Job Descriptions and Hire Stronger Talent

Dump Your Job Descriptions and Hire Stronger Talent

In my supposed semi-retired state, I’ve been asked to help some PE and VC boards hire a number of C-level officers. Most of the job descriptions sent my way start with the classic laundry list of “must-have” experiences and competencies. As a result, they all get my classic response: “This is not a job description, it’s a person description. Let’s put the person description in the parking lot and first define the work the person needs to do to be considered successful.”

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Posted in: Current Articles, Performance-based Interview, Quality of Hire

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Recruiters Must Master These Critical High-Touch Skills to Stay Relevant

Recruiters Must Master These Critical High-Touch Skills to Stay Relevant

Recruiters can play a strategic role in any company, but too often their focus is filling jobs with a reasonably competent person at a reasonable cost in some reasonable timeframe. But as far as I’m concerned, this kind of hiring is an overhead function that can be automated with some combination of an ATS, a chat bot, and a robot. A more strategic recruiter, on the other hand, is someone who can consistently raise the talent bar when the right talent is hard to find. Let the robots fill the easy positions. The recruiter of tomorrow is someone who can fill the hard roles, and take my word for it — in the future, there will be more hard ones to fill. Here’s how to get started.

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Posted in: Assessing Soft Skills, Current Articles

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How to Increase Quality of Hire by Only Sourcing Semi-finalists

How to Increase Quality of Hire by Only Sourcing Semi-finalists

Separating sourcing from recruiting never made a lot of sense to me. Many sourcers never even talk to candidates and just pass a list of names to a recruiter. But the best candidates, whether they’re active or passive job seekers, always have multiple opportunities and convincing them your opportunity is worth considering involves just as much recruiting as sourcing. So the key is to do both to keep the best people engaged throughout the hiring process — and if you do make an offer, it shouldn’t be tied to a big increase in compensation. Here’s how to get started:

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Posted in: Current Articles, Quality of Hire

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Double Your Productivity With These 6 Recruiting Tips

Double Your Productivity With These 6 Recruiting Tips

When I first became a recruiter, one big frustration was having hiring managers reject good people for bad reasons. When this happened, the hiring manager would inevitably ask, “Do you have any other candidates?” and I would have to do the search all over again. For everyone involved — the recruiter, the hiring manager, and the candidate — this is a waste of time. And when it happens too often, it means the hiring process is broken.

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Posted in: Current Articles, Passive Candidate Recruiting, Recruiting & Closing

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How to Determine Work Quality and Intrinsic Motivation in a First Interview

How to Determine Work Quality and Intrinsic Motivation in a First Interview

One of the factors in our Recruiter Competency Model is the ability to be able to assess technical competency and intrinsic motivation in a one-hour interview. In an earlier post someone commented that this was not possible. I begged to differ and offered this advice:

Here are some of the live and forward-looking metrics I’d use to achieve a Win-Win Hiring goal using SmartRecruiters’ Net Hiring Score as a target:

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Posted in: Quality of Hire, Talent Strategy

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10 Ways to Avoid Making $100,000 Hiring Mistakes

10 Ways to Avoid Making $100,000 Hiring Mistakes

Take a moment to consider the following: If your company hires 100 people in the next 12 months, that’s an annual increase in compensation costs of at least $10 million if you factor in an average total compensation of $100,000 per person. Clearly, the total cost of hiring dwarfs the cost per hire, and no matter how you cut it, that’s a lot of money. Unfortunately, much of this spend will be wasted by hiring the wrong people.

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Posted in: Current Articles, Quality of Hire

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Stop Turnover: Give Everyone a 20% Annual Increase

Stop Turnover: Give Everyone a 20% Annual Increase

Ensuring the candidate has the right information to answer the, “Why do you want the job?” question, starts when I first talk with the person. During this call I suggest that no one should accept an offer for another job if it doesn’t provide at least a 30% non-monetary increase. More important, all offers, including not changing jobs or accepting a counteroffer should be compared using this same benchmark. This idea is shown in the graphic and referred to as the 30% Solution.

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Posted in: Current Articles, Talent Strategy

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Amazon’s Talent Bar-raising Program Reveals Flaws in Hiring Practices

Amazon’s Talent Bar-raising Program Reveals Flaws in Hiring Practices

The Six Sigma movement of the 1980s and 1990s was developed around the same concept of correcting problems as early as possible in the process to minimize costs and maximize final product quality.

The same idea can be applied to a company’s sourcing and selection process based on the idea that too many rejections at the end of the process, including good candidates opting-out or rejecting offers and bar-raisers saying no, means there’s a problem somewhere upstream. Eliminating these upstream problems will reduce costs, increase recruiter productivity, save time, and shorten time-to-fill while raising the quality of the people being seen and hired.

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Posted in: Current Articles, Talent Strategy

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Why Candidate Experience Should Start with the Job Description — and Continue Well After the Hire Date

Why Candidate Experience Should Start with the Job Description — and Continue Well After the Hire Date

To set the record straight, I believe that providing an extraordinary candidate experience for serious and well-qualified candidates is essential. After all, you’re affecting these people’s lives and it’s important for them to have all the information they need to make the right career decision.

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Posted in: Quality of Hire

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When Personality Tests are Useless for Hiring and When They're Mandatory

When Personality Tests are Useless for Hiring and When They

I’ve long contended that personality style tests like Predictive Index, DISC and Myers-Briggs are inappropriate for screening candidates in or out before they’re interviewed. The problem is that these tests measure preferences, not competencies. More important, most people can modify their preferred style to meet the needs of the situation, something not even considered by these types of questionnaires. As a result, there are just too many false positives and false negatives to make these types of tests good enough for filtering candidates early in the hiring process.

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Posted in: Current Articles, Performance-based Interview, Quality of Hire

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Headhunter Secrets for Acing the Interview

Headhunter Secrets for Acing the Interview

From the company perspective, one of the biggest disruptors involved replacing generic and skills-heavy job descriptions with the answer to this question: “What does the person taking this job need to do over the course of the first year to be considered both successful and highly satisfied?”

The answer resulted in a list of 6-8 KPOs (key performance objectives) describing the work the person needed to do and its importance.

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Posted in: Current Articles, Performance-based Interview

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5 Steps to Eliminate First Impression Bias and Hire the Right Candidate

5 Steps to Eliminate First Impression Bias and Hire the Right Candidate

First impression bias is the primary cause of most hiring mistakes. Why? Because when we feel good about someone right away, we tend to ask easier question. And, when we feel negative right way, we ask more difficult questions. In other words, we (often subconsciously) look to confirm our first impression.

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Posted in: Controlling Bias

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Eliminating Turnover Requires a Lot More Commonsense and a Lot Less A

Eliminating Turnover Requires a Lot More Commonsense and a Lot Less A

It doesn’t take a lot of insight to attribute the increase in turnover over the past 25 years to the idea that most people change jobs for the wrong reasons. For some proof, just consider this report from Gallup indicating that only 30% of the workforce is fully engaged. According to Gallup, this results in a $1 trillion problem. A more recent survey we conducted on how job satisfaction impacts job hunting status validates the Gallup study.

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Posted in: Current Articles, Rethinking the Job Description

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Assessing Motivation Can Make or Break Your Next Hire — Here's How to Do It

Assessing Motivation Can Make or Break Your Next Hire — Here

In my 40+ years of recruiting, I’ve learned that recruiters often make a critical mistake in assessing a candidate for a position. Simply put, they think a candidate’s motivation to get the job (such as being prepared and on-time for the interview) is the same as their drive to do the job once they’re hired.

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Posted in: Quality of Hire

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Assessing Motivation Can Make or Break Your Next Hire — Here's How to Do It

Assessing Motivation Can Make or Break Your Next Hire — Here

In my 40+ years of recruiting, I’ve learned that recruiters often make a critical mistake in assessing a candidate for a position. Simply put, they think a candidate’s motivation to get the job (such as being prepared and on-time for the interview) is the same as their drive to do the job once they’re hired. It isn’t. Since motivation is largely driven by what I call Fit Factors, measuring fit should be the focus of most interviews. This represents the difference between a good and a bad hiring decision.

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Posted in: Assessing Soft Skills

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A Paradigm-Shifting Idea When It Comes to Hiring

A Paradigm-Shifting Idea When It Comes to Hiring

Consider Hiring an Investment, Not an Expense

It seems the only companies successful at attracting great people on a consistent basis are those with the big brass employer brands. For everyone else, even those using ZipRecruiter or Indeed, it’s hard to hire stronger people when the focus is on the speed and cost of hiring rather than the impact those being hired can make.

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Posted in: Talent Strategy

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The One Rule Recruiters Should Follow to Prevent Employee Turnover Before It Starts

The One Rule Recruiters Should Follow to Prevent Employee Turnover Before It Starts

With a recent Gallup report suggesting turnover in U.S. businesses is a $1 trillion problem, it’s no surprise that companies are increasingly focusing on employee retention. But where many companies get things wrong is in assuming that turnover is a problem that can be solved by intervening after-the-fact.

Instead, recruiters can get ahead of the game by understanding what causes employee turnover and developing interview processes that screen for candidates who are unlikely to stick around for long.

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Posted in: Recruiting & Closing

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Candidates Must Answer Yes to These 10 Questions Before You Ever Make an Offer

Candidates Must Answer Yes to These 10 Questions Before You Ever Make an Offer

Whether a person will accept a job offer, reject it, or back out later should never come as a surprise. Any surprise factor can be avoided as long as you follow some fundamental recruiting techniques.

The most important: Never make an offer you’re not absolutely sure will be accepted.

Underlying this rule is the need to test every component of an offer to determine if the candidate will accept it before formalizing the offer in writing.

Testing can be as simple as asking the candidate if he/she would accept a fair offer and be able to start by a certain date. Any evasiveness is a clue the offer won’t be accepted.

A more formal approach to testing involves getting “yes” answers to the ten following questions. It’s important to note that getting a “no” is not a bad thing. Converting the “no” into a “yes” is called recruiting.

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Posted in: Current Articles, Performance-based Interview, Quality of Hire, Talent Strategy

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Stop the Revolving Door of Dissatisfaction and Turnover with This Crazy Idea

Stop the Revolving Door of Dissatisfaction and Turnover with This Crazy Idea

It’s important to remember that when it comes to changing jobs, it’s where you’re going that matters more than where you’ve been. 

In a recent post I contended that you don’t need a high-tech solution to solve a high touch problem like turnover. The problems and solutions are just too obvious.

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Posted in: Passive Candidate Recruiting, Recruiting & Closing

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Here’s a Common-Sense Approach to Predict and Eliminate Turnover

Here’s a Common-Sense Approach to Predict and Eliminate Turnover

A major tech company just made a big brouhaha over its “uncanny” ability to use AI to predict which employees will voluntarily leave a company within the next 12 months. But in my opinion, there are far easier techniques to stop turnover by simply understanding why people change jobs and accept offers in the first place.

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Posted in: Assessing Soft Skills

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What Pre-Sourcing Is — and How It Will Make Hiring the Right Candidate Easier

What Pre-Sourcing Is — and How It Will Make Hiring the Right Candidate Easier

For the first 25 of the past 40 years, I was a full-time recruiter. Of the 500+ placements I made during that time (mostly mid- and senior management positions), only about a dozen were people who responded to a job posting. The others were referred or networked and most of them were passive candidates.

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Posted in: Passive Candidate Recruiting

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Eliminate the #1 Cause of Employee Dissatisfaction with this One Change

Eliminate the #1 Cause of Employee Dissatisfaction with this One Change

In The Essential Guide for Hiring & Getting Hired I contend that one of the big reasons companies struggle to hire exceptional talent is by posting job descriptions that require a bunch of prerequisites that don’t predict on-the-job success.

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Posted in: Rethinking the Job Description

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8 Clues That a Candidate Will be an Exceptional Employee

8 Clues That a Candidate Will be an Exceptional Employee

Over the past 40 years, I have reviewed at least 30,000 resumes and LinkedIn profiles and personally interviewed over 5,000 job candidates. After tracking the subsequent performance of hundreds of these people, it became apparent that there were clues in the resume and work history that accurately predicted the likelihood the person would be successful even in roles that were promotions, different jobs, stretch assignments, or in different industries.

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Posted in: Passive Candidate Recruiting, Talent Strategy

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Two Things Recruiters Can Do to Consistently Identify the Top Candidates

Two Things Recruiters Can Do to Consistently Identify the Top Candidates

Three weeks ago, I met with a bunch of CEOs who are members of Vistage, an organization helping small and mid-size companies grow and manage their businesses. One of their biggest challenges is finding and hiring the right people. At the meeting, they all complained that the recruiters they were using were inadequate. They said few understood the job requirements or the company and all presented too many average candidates.

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Posted in: Quality of Hire, Talent Strategy

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Use This Six-point System to Hire the Best Candidates

Use This Six-point System to Hire the Best Candidates

In the process of writing the 4th edition of Hire with Your Head, my publisher, John Wiley & Sons, Inc., wanted to know what has changed from when the first edition was published in 1997.

Not much, I said. Despite the enormous investment in technology and process improvement, companies still struggle to find enough top-tier talent to fill high-demand positions just like they did 20 years ago; they just struggle differently now.

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Posted in: Passive Candidate Recruiting, Performance-based Interview

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This Company’s Phone Screens Were Useless Until They Tried This Method

This Company’s Phone Screens Were Useless Until They Tried This Method

My firm was involved in a project last year that started with a call from a talent leader trying to figure out why the company’s hiring managers needed to see so many candidates to make one decent hire. She was under a lot of pressure to get her team to perform since many of these hiring managers were starting to revolt and use external recruiters to get their positions filled.

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Posted in: Passive Candidate Recruiting, Performance-based Interview

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Use the Phone Interview to Convert Strangers into Acquaintances

Use the Phone Interview to Convert Strangers into Acquaintances

The reason hiring acquaintances is more predictable is that these people are hired based on their known performance doing comparable work in comparable situations. Strangers, on the other hand, don’t get this free pass. Instead, they’re first screened on their level of skills, experiences and academic background and then assessed in large measure on the quality of their presentation skills, first impression and personality.

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Posted in: Quality of Hire, Recruiting & Closing

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The Power of the Exploratory Phone Screen

The Power of the Exploratory Phone Screen

In this podcast Lou Adler goes step-by-step through what he contends is a barometer for a company’s entire hiring process. Using this process you will only need to phone screen 10-12 people to interview 3-4 people in-person to wind-up with one great hire. Whenever these metrics are exceeded the problem is either due to ineffective sourcing or weak recruiting or assessment skills. In this podcast you’ll learn how to identify outstanding talent who will not only raise the talent bar at your company but also will accept a fair offer. 

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This Phone Screen Checklist is the Swiss Army Knife of Recruiting

This Phone Screen Checklist is the Swiss Army Knife of Recruiting

Over the years I’ve discovered that by obtaining the information shown in this phone screen checklist, a recruiter can confidently recommend a candidate to be interviewed onsite. More importantly, by getting a hiring manager to conduct a similar phone screen, the manager would only need to personally interview 3-4 people to make one great hire.

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Posted in: Passive Candidate Recruiting, Recruiting & Closing

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Predicting Job Performance Starts with a Phone Call and These Two Questions

Predicting Job Performance Starts with a Phone Call and These Two Questions

As long as the work is reasonably comparable, a track record of preparing well-thought-out plans and successfully executing them time and again is the best evidence you can have for promoting or assigning a person to a bigger job. Getting this evidence is a little bit harder for someone you haven’t worked with before since bias, the use of unstructured interviews and lack of understanding of real job needs prevents an accurate assessment.

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Posted in: Assessing Soft Skills, Passive Candidate Recruiting, Quality of Hire

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Hiring for Performance Not Skills

Hiring for Performance Not Skills

Frequently hiring managers make the excuse that they don’t have enough time to spend with the recruiter to discuss a new job. Instead they want the job posted right away. In this podcast Lou Adler describes how this approach wastes more time than it saves and how to convert a 45-minute conversation into stronger hires.

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